Terms of Service
Last updated: May 2026
1. Agreement to these Terms
These Terms of Service (“Terms”) govern your access to and use of the LoopOps website (loopops.com), our platform, and related services (collectively, the “Service”) operated by LoopOps (“we”, “us”, “our”). By creating an account, connecting a third-party integration, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. Description of the Service
LoopOps provides an AI-native workspace that helps software teams connect product decisions, technical execution, and business context across their tools and workflows. Features may include knowledge bases, integrations with external systems, and AI-assisted insights. We may add, change, or discontinue features at any time.
3. Eligibility and accounts
You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate registration information and notify us promptly at info@loopops.com if you suspect unauthorized access.
4. Acceptable use
You agree not to: (a) use the Service in violation of applicable law or third-party rights; (b) attempt to gain unauthorized access to the Service, other accounts, or connected systems; (c) interfere with or disrupt the Service or its infrastructure; (d) upload malware or harmful code; (e) use the Service to send spam or unsolicited communications; (f) reverse engineer or scrape the Service except as permitted by law; or (g) use the Service to develop competing products by systematically extracting our proprietary materials. We may suspend or terminate access for violations.
5. Third-party integrations
The Service allows you to connect third-party products and services (“Integrations”) so LoopOps can access data you authorize—for example, to build project knowledge bases and provide context-aware assistance. Integrations we support or may support include, without limitation: • Google (e.g. Google Drive, Google Workspace) • Microsoft (e.g. OneDrive, SharePoint, Microsoft 365, Azure DevOps) • Atlassian (e.g. Jira, Confluence) • GitHub • GitLab • Slack, Notion, Linear, Figma, and other tools as we make them available You choose which Integrations to enable and what data to share. We only access data from connected services that you explicitly authorize through each provider’s consent (OAuth) or similar mechanism, and only for purposes described in our Privacy Policy and within the scope you select (e.g. specific files, repositories, or projects).
6. Your responsibilities for connected services
When you connect an Integration, you represent that you have the right to grant LoopOps access to that data (including on behalf of your organization, if applicable). You remain responsible for your accounts with third-party providers, their fees, and compliance with their terms. Disconnecting an Integration in LoopOps or revoking access in the provider’s settings stops new data access; previously indexed data may be retained or deleted as described in our Privacy Policy and product settings.
7. Third-party terms and policies
Integrations are provided by independent third parties, not LoopOps. Your use of those services is governed by their own terms, privacy policies, and API policies. For example: • Google APIs: Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including Limited Use requirements. • Microsoft: Use of Microsoft services through LoopOps is subject to Microsoft’s applicable terms and identity association requirements. • Atlassian, GitHub, GitLab, and others: Each provider’s developer terms, acceptable use policies, and rate limits apply to data accessed through their APIs. We are not responsible for third-party services, outages, or changes to their APIs. References to third-party names are for identification only and do not imply endorsement.
8. User content and license
You retain ownership of content you submit or connect to the Service (“User Content”). You grant LoopOps a worldwide, non-exclusive, royalty-free license to host, process, display, and use User Content solely to operate, provide, and improve the Service—including indexing for retrieval, AI-assisted features, and support—as permitted by these Terms and our Privacy Policy. You represent that you have all rights necessary to grant this license.
9. Our intellectual property
The Service, including its software, design, branding, and documentation, is owned by LoopOps or its licensors and protected by intellectual property laws. Except for the limited right to use the Service as permitted here, no license is granted to you. You may not copy, modify, or create derivative works of our materials without prior written consent.
10. AI-assisted features
Parts of the Service use artificial intelligence to summarize, search, or suggest information based on your connected data. AI outputs may be inaccurate or incomplete. They are for assistance only and do not constitute professional, legal, or technical advice. You are responsible for reviewing outputs and decisions made in your workflows. We do not use your connected third-party data to train generalized public AI models, as described in our Privacy Policy.
11. Beta and availability
The Service may be offered in beta or early access. Features may be incomplete, change without notice, or be withdrawn. We strive for reliability but do not guarantee uninterrupted or error-free operation. Scheduled and emergency maintenance may occur.
12. Fees
Some features may be free during beta. If we introduce paid plans, we will provide applicable pricing and billing terms before you are charged. Taxes may apply where required by law.
13. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ANY INTEGRATION WILL MEET YOUR REQUIREMENTS OR BE SECURE, TIMELY, OR ERROR-FREE.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPOPS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE OR ANY INTEGRATION. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
15. Indemnification
You will defend, indemnify, and hold harmless LoopOps from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your User Content, your connected Integrations, or your violation of these Terms or applicable law.
16. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.
17. Changes to these Terms
We may update these Terms from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated by email or in-product notice where appropriate. Continued use after changes take effect constitutes acceptance of the updated Terms.
18. Governing law and disputes
These Terms are governed by the laws of Mexico, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your country of residence apply. Any dispute arising from these Terms or the Service shall be resolved in the courts located in Mexico City, Mexico, unless applicable law requires otherwise.
19. Contact
For questions about these Terms, contact us at info@loopops.com.